Community Service and Continuing Education Programs

Secretarial and Office Management Skills

Secretarial Certificate is designed to teach you a core set of secretarial skills that employers look for in their support.

At the end of this effective secretarial skills training course, participants will be able to:
• Juggle multiple responsibilities
• Apply ways to think on their feet with powerful techniques
• Create win-win solutions, thus creating a positive atmosphere
• Become a strategic partner to your boss
• Understand different team player styles for effective collaboration
• Organise your time and workload well by applying advanced time-management skills

Course Contents
• The changing role of the secretary
• Office organization
• Business Correspondence Skills
• Writing Reports
• Effectively Managing your work, your subordinates and your boss
• Being a team-player
• Arranging meetings and recording the minutes (MOM)
• Event planning and management
• Personal effectiveness and time management
• Management appreciation
• Presentations: Preparation and Impactful Delivery
• IT tips and tricks
• IT: Presentations using PowerPoint
• Personal communication skills
• Introduction to Public Relations (PR)

Course Duration: 24 Hrs.