Strategic Goal

Optimize the consultation process for management system and technical consultation.

Objective 1
Improve and develop consultants’ skills and knowledge.
Key Strategies
  • Provide the consultants with adequate training for consultation service.
  • Provide the consultants with adequate training for management system and technical consultation.
  • Continually run sessions to update the knowledge and skills which are needed to deliver the consultation service.
  • Involve the consultants in third party audit to develop their knowledge and skills of audit.
  • Attending and sharing in seminars, events and conferences.
  • Continually assess the skills and knowledge of consultants.
Key Performance Indicators
  • Performance development reviews and clients feedback.
  • Annual percentage rate in revenue from consultation.
  • Funding level of consultation staff in innovates training initiative taken.
Objective 2
Seek new opportunities for consultation services
Key Strategies
  • Employ market research plan to identify the needs in manufacturing and service sector.
  • Monitor the clients’ feedback to explore the opportunities.
  • Attend seminars, events and conference to explore the opportunities.
  • Establish channels with domestic and international organization to provide consultation.
Key Performance Indicators
  • The number of consultation contracts.
  • The numbers of new projects.
  • Annual percentage rate in revenue from consultation.
Objective 3
Continually monitor and follow up the delivery of consultation process.
Key Strategies
  • Establish consultation plan to identify the timeframe and resources for each organization.
  • Establish an efficient techniques to monitor and follow up the delivery of consultation service.
  • Continually communicate with the client.
  • Identify the essential records  to monitor and follow up the process.
Key Performance Indicators
  • Performance development reviews and clients feedback.
  • The timeframe of consultation process.