PQI Provides Consultancy Services in the Following Fields:-
o European Excellence Model (EFQM) and Excellence Awards
o Total Quality Management Program
o Quality Management System - ISO 9001
o Environmental Management System - ISO 14001
o Occupational Health and Safety Management System - OHSAS 18001
o Information Security Management System ISO 27001
o Information Technology Service Management ISO/IEC 20000
o Testing and calibration laboratories ISO/IEC  17025
o ISO 50001 Energy Management System
o Automotive ISO/TS 16949
o ISO 31000 Risk Management
o Six Sigma
o Lean Manufacturing
o Business Continuity Management System/ ISO 22301
o ISO 26000/ SA 8000 - Social responsibility
The Organizational Excellence practice offers a variety of solution packages ranging from full transformations and change management to more targeted modules around leadership development and assessing work culture. Solutions include transformation methodology, assessments, tools, workshops and training guides, and implementation consulting services.
With experts that have managed change for organizations across the Middle East, our consultancy is capable of providing customized solutions that:
o Enable your entire workforce to embrace and commit to change,
o Accelerate the rate of change adoption by implementing world-class processes
o Sustain the change with the tools, training, and coaching.
Total Quality Management
“TQM is a set of systematic activities carried out by the entire organization to effectively and efficiently achieve company objectives so as to provide products and services with a level of quality that satisfies customers, at the appropriate time and price.”
Total Quality Management is commonly expressed in conjunction with business excellence. It is a scientific management methodology that values the quality of companies and organizations—quality not only in products, but also in their processes and in their organization for quality management.
TQM is a management method in which quality is required in all manners, to satisfy customer requirements. It involves every employee’s daily commitment in the office, which differentiates TQM from other management systems.
TQM is not a program. It is “a strategy, a way of doing businesses, a way of managing, a way of looking at the organization and its activities” . Therefore, the success of TQM is measured not only by its tangible outcome but also by both the way in which the organizational structure is established and the processes by which corporate objectives are achieved.
Quality Management System - ISO 9001
A quality management system is a well documented system that ensures consistency and improvement of working practices, including the products and services produced. They are based on standards, which specify a procedure for achieving effective quality management. ISO 9001 is the most commonly used international standard that provides a framework for a quality management system
Environmental Management System - ISO 14001
A environmental management system includes organizational structure, planning activities, responsibilities, practices, procedures, processes and resources for developing, implementing, achieving, reviewing and maintaining the environmental policy. They are based on standards, which specify a procedure for achieving effective Environmental management. ISO 14001 is the most commonly used international standard that provides a framework for an environmental management system
Occupational Health and Safety Management System - OHSAS 18001
Many organizations are implementing an Occupational Health and Safety Management System (OHSAS) as part of their risk management strategy to address changing legislation and protect their workforce.
An OHSAS promotes a safe and healthy working environment by providing a framework that allows your organization to consistently identify and control its health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance.
Information security management system ISO/IEC 27001
Information is a valuable asset in any organization, whether it''s printed or written on paper, stored electronically or sent by mail or electronic means. To effectively manage the threats and risks to your organization''s information you should establish an Information Security Management System (ISMS).An ISMS based on the international standards ISO/IEC 27001: 2005 will help you to implement an effective framework to establish, manage and continually improve the security of your information.
Information Technology Service Management ISO/IEC 20000
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. It covers different domains such as Service Delivery Processes and Control processes which include Release, Resolution, and Relationship Management. It also specifies distinct management requirements and the maintenance of Service Management Policies and Plans, Service Level Agreements, and relevant records.
Testing and calibration laboratories ISO/IEC 17025
It is the main standard used by testing and calibration laboratories. Originally known as ISO/IEC Guide 25, ISO/IEC 17025 was initially issued by the International Organization for Standardization, is applicable to all laboratories regardless of the number of personnel or the extent of the scope of testing and/or calibration activities
ISO 17025 was written to incorporate all the ISO 9001 requirements that are relevant to the scope of testing and calibration services as well as specifying the technical requirements for technical competence.
ISO 50001 - Energy Management
ISO 50001 (Energy Management System) is based on  the  ISO management system model  familiar to more than a million organizations worldwide who implement standards such as ISO  9001 (quality management), ISO14001 (environmental management), ISO  22000 (food  safety), ISO/IEC  27001 (information  security).  ISO 50001  can be implemented  individually or integrated with other management system standards.”
Automotive ISO/TS 16949
ISO/TS16949 aim to the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.
TS16949 applies to the design/development, production and, when relevant, installation and servicing of automotive-related products.
ISO/TS 16949:2002 was developed by The International Automotive Task Force (IATF), in conjunction with the International Organization for Standardization (ISO).
Risk Management ISO 31000
Organizations should identify sources of risk, areas of impacts and their courses and their potential consequences. The aim of this is to generate a comprehensive list risks based on those events that might create, enhance, prevent or delay the achievement of objectives.
Six Sigma is defined as a measure of quality that organizations strive to achieve. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process – from manufacturing to transactional and from product to service.
Lean Manufacturing (LM)
Lean manufacturing (LM) is considered the manufacturing philosophy that if adopted and carefully implemented can undoubtedly form the roadmap to global manufacturing excellence. LM is introduced with a particular emphasis on the identification and elimination of all forms of waste from the production system. Hence, the definition of lean is associated with the practice of discerning the value added activities from non-value added activities (waste). LM is viewed from two perspectives, philosophical and practical. From the philosophical perspective, LM is viewed as an overall organizational philosophy that should affect the people way of thinking and behaving and drives the guiding principles and the overarching goals of lean. On the other hand, the practical perspective sees LM as a set of management practices, tools and techniques that are used to apply the philosophy and to achieve the goals.
As the economy moves faster and faster to a global economy, it is imperative that organizations take note of how they protect themselves from a variety of disasters, which will enable them to not only grow but become sustainable.
ISO 26000 - Social Responsibility
Business and organizations do not operate in a vacuum. Their relationship to the society and environment in which they operate is a critical factor in their ability to continue to operate effectively. It is also increasingly being used as a measure of their overall performance.
ISO 26000 provides guidance on how businesses and organizations can operate in a socially responsible way. This means acting in an ethical and transparent way that contributes to the health and welfare of society.