• What is the definition of trainees standard ISO 20000.
• To give trainees know the terms of the specification.
• To give the trainees how to apply the standard.

• The relationship between ITSM and ITI.
• Standard ISO 20000.
• Introduction and Background Information Technology Services Department.
• The use and application of standard parts (1-2-3-5).
• Certification system.
• The benefits of the application of ISO 20000.
• Management System Requirements.
• Relationship with other specifications.
• Service Level Management.
• Management (accidents, problem, configuration, change, release, trade relations).

• 4 Days / 16 Hrs.

• Certificate approved by The AASTMT

• English / Arabic

• Productivity and Quality Institute or Company Headquarters

• Lecturer specializing in the field of information security.

Back to Information Security Management Courses.

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