Strategic Goal
Optimize the consultation process for management system and technical consultation.
| Objective 1 |
| Improve and develop consultants’ skills and knowledge. |
| Key Strategies |
- Provide the consultants with adequate training for consultation service.
- Provide the consultants with adequate training for management system and technical consultation.
- Continually run sessions to update the knowledge and skills which are needed to deliver the consultation service.
- Involve the consultants in third party audit to develop their knowledge and skills of audit.
- Attending and sharing in seminars, events and conferences.
- Continually assess the skills and knowledge of consultants.
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| Key Performance Indicators |
- Performance development reviews and clients feedback.
- Annual percentage rate in revenue from consultation.
- Funding level of consultation staff in innovates training initiative taken.
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| Objective 2 |
| Seek new opportunities for consultation services |
| Key Strategies |
- Employ market research plan to identify the needs in manufacturing and service sector.
- Monitor the clients’ feedback to explore the opportunities.
- Attend seminars, events and conference to explore the opportunities.
- Establish channels with domestic and international organization to provide consultation.
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| Key Performance Indicators |
- The number of consultation contracts.
- The numbers of new projects.
- Annual percentage rate in revenue from consultation.
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| Objective 3 |
| Continually monitor and follow up the delivery of consultation process. |
| Key Strategies |
- Establish consultation plan to identify the timeframe and resources for each organization.
- Establish an efficient techniques to monitor and follow up the delivery of consultation service.
- Continually communicate with the client.
- Identify the essential records to monitor and follow up the process.
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| Key Performance Indicators |
- Performance development reviews and clients feedback.
- The timeframe of consultation process.
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