The P & Q Institute Provides Consultancy Services In The Following Fields:-
- Total Quality Management Program
- Quality Management System - ISO 9001
- Environmental Management System - ISO 14001
- Occupational Health and Safety Management System - OHSAS 18001
- Information Technology Service Management ISO/IEC 20000:2011
- ISO/IEC  17025 :2005
- ISO 50001
- ISO/TS 16949
- ISO 31000:2009 Risk Management
- Food Safety Management System – ISO 22000
- Hazard Analysis Critical Control Points -  HACCP
- BRC/IOP Global Standard – Food Safety
- BRC/IOP Global Standard for Packing – Packing Materials
- International Safety Management (ISM) Code
- Business Processes Re-engineering
- Six Sigma
- Lean Manufacturing
- Business Continuity
- ISPS Code
Total Quality Management
“TQM is a set of systematic activities carried out by the entire organization to effectively and efficiently achieve company objectives so as to provide products and services with a level of quality that satisfies customers, at the appropriate time and price.”
Total Quality Management is commonly expressed in conjunction with business excellence. It is a scientific management methodology that values the quality of companies and organizations—quality not only in products, but also in their processes and in their organization for quality management.
TQM is a management method in which quality is required in all manners, to satisfy customer requirements. It involves every employee’s daily commitment in the office, which differentiates TQM from other management systems.
TQM is not a program. It is “a strategy, a way of doing businesses, a way of managing, a way of looking at the organization and its activities” . Therefore, the success of TQM is measured not only by its tangible outcome but also by both the way in which the organizational structure is established and the processes by which corporate objectives are achieved.
Quality Management System - ISO 9001
A quality management system is a well documented system that ensures consistency and improvement of working practices, including the products and services produced. They are based on standards, which specify a procedure for achieving effective quality management. ISO 9001 is the most commonly used international standard that provides a framework for a quality management system
Environmental Management System - ISO 14001
A environmental management system includes organizational structure, planning activities, responsibilities, practices, procedures, processes and resources for developing, implementing, achieving, reviewing and maintaining the environmental policy. They are based on standards, which specify a procedure for achieving effective Environmental management. ISO 14001 is the most commonly used international standard that provides a framework for an environmental management system
Occupational Health and Safety Management System - OHSAS 18001
Many organizations are implementing an Occupational Health and Safety Management System (OHSAS) as part of their risk management strategy to address changing legislation and protect their workforce.
An OHSAS promotes a safe and healthy working environment by providing a framework that allows your organization to consistently identify and control its health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance.
Information security management system ISO/IEC 27001
Information is a valuable asset in any organization, whether it's printed or written on paper, stored electronically or sent by mail or electronic means. To effectively manage the threats and risks to your organization's information you should establish an Information Security Management System (ISMS).An ISMS based on the international standards ISO/IEC 27001: 2005 will help you to implement an effective framework to establish, manage and continually improve the security of your information.
Information Technology Service Management ISO/IEC 20000
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. It covers different domains such as Service Delivery Processes and Control processes which include Release, Resolution, and Relationship Management. It also specifies distinct management requirements and the maintenance of Service Management Policies and Plans, Service Level Agreements, and relevant records.
It is the main standard used by testing and calibration laboratories. Originally known as ISO/IEC Guide 25, ISO/IEC 17025 was initially issued by the International Organization for Standardization, is applicable to all laboratories regardless of the number of personnel or the extent of the scope of testing and/or calibration activities
ISO 17025 was written to incorporate all the ISO 9001 requirements that are relevant to the scope of testing and calibration services as well as specifying the technical requirements for technical competence.
ISO 50001 - Energy Management
ISO 50001 (Energy Management System) is based on  the  ISO management system model  familiar to more than a million organizations worldwide who implement standards such as ISO  9001 (quality management), ISO14001 (environmental management), ISO  22000 (food  safety), ISO/IEC  27001 (information  security).  ISO 50001  can be implemented  individually or integrated with other management system standards.”
Automotive ISO/TS 16949
ISO/TS 16949:2002 was developed by The International Automotive Task Force (IATF), in conjunction with the International Organization for Standardization (ISO).
Organizations should identify sources of risk, areas of impacts and their courses and their potential consequences. The aim of this is to generate a comprehensive list risks based on those events that might create, enhance, prevent or delay the achievement of objectives.
Food Safety Management System – ISO 22000
Food safety is a global concern and impacts both consumers and businesses in the food industry. While much of the world’s food supply is safe, several recent high profile cases underline the potential danger of food-borne illnesses to consumers. A food safety management system gives you a framework for effectively managing your food safety responsibilities
Food safety is of paramount importance, and so legislators need to maintain high standards, whilst taking account of the fact that small firms will make up a large proportion of businesses which will need to comply with the regulation.
Hazard Analysis Critical Control Points-HACCP
HACCP, or the Hazard Analysis Critical Control Point system, is a process control system that identifies where hazards might occur in the food production process and puts into place stringent actions to take to prevent the hazards from occurring.
HACCP is designed to deal with biological, chemical, and physicals and has been accepted by the international scientific community.
HACCP is important because it prioritizes and controls potential hazards in food production. By controlling major food risks, such as microbiological, chemical and physical contaminants, the industry can better assure consumers that its products are as safe as good science and technology. By reducing food borne hazards, public health protection is strengthened.
BRC Global Standard – Food Safety
The standard was developed to assist retailers in their fulfilment of legal obligations and protection of the consumer, by providing a common basis for the audit of companies supplying retailer branded food products.
The BRC Global Standards are a leading global safety and quality certification programme, used throughout the world by over 17,000 certificated suppliers in 90 countries through a network of over 80 accredited and BRC recognised Certification Bodies. The BRC Global Standards are widely used by suppliers and global retailers. They facilitate standardization of quality, safety, operational criteria and manufacturers’ fulfillment of legal obligations. They also help provide protection to the consumer.
BRC / IoP Global Standard and Packaging Materials
The Technical Standard for Food Packaging Manufacturers, developed jointly by the British Retail Consortium and the Institute of Packaging (IoP), sets out certain hygiene and quality requirements for packaging manufacturers supplying the food industry.
International Safety Management (ISM) Code
The International Safety Management Code for the Safe Operation of Ships and Pollution Prevention is based on the requirements of ISO 9001.   The Code requires that all companies who manage ships develop, implement, and maintain a Safety Management System.  While Quality addresses how the company ensures that the customer is satisfied, Safety and Pollution Prevention address how the company ensures that their vessels are operated safely and in an environmentally conscious manner.
Business Process Re-Engineering
Business process reengineering (BPR) improves productivity through redesign, innovation and the enabling power of modern technology. A rapidly changing in business environment, organizations are under pressure to effect dramatic performance improvements.
Use Business Process Reengineering as one of most powerful strategic weapons! Drive down the time it takes to develop and deliver new products, dramatically reduce inventory and manufacturing time. Slash the cost of quality, and win market share.
Six Sigma is defined as a measure of quality that organizations strive to achieve. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process – from manufacturing to transactional and from product to service.
Lean Manufacturing (LM)
Lean manufacturing (LM) is considered the manufacturing philosophy that if adopted and carefully implemented can undoubtedly form the roadmap to global manufacturing excellence. LM is introduced with a particular emphasis on the identification and elimination of all forms of waste from the production system. Hence, the definition of lean is associated with the practice of discerning the value added activities from non-value added activities (waste). LM is viewed from two perspectives, philosophical and practical. From the philosophical perspective, LM is viewed as an overall organizational philosophy that should affect the people way of thinking and behaving and drives the guiding principles and the overarching goals of lean. On the other hand, the practical perspective sees LM as a set of management practices, tools and techniques that are used to apply the philosophy and to achieve the goals.
As the economy moves faster and faster to a global economy, it is imperative that organizations take note of how they protect themselves from a variety of disasters, which will enable them to not only grow but become sustainable.
The International Ship and Port Facility Security Code (ISPS Code) is a comprehensive set of measures to enhance the security of ships and port facilities, developed in response to the perceived threats to ships and port facilities in the wake of the 9/11 attacks in the United States.  In essence, the Code takes the approach that ensuring the security of ships and port facilities is a risk management activity and that, to determine what security measures are appropriate, an assessment of the risks must be made in each particular case. The purpose of the Code is to provide a standardised, consistent framework for evaluating risk, enabling Governments to offset changes in threat with changes in vulnerability for ships and port facilities through determination of appropriate security levels and corresponding security measures.