• Provide training course with new learning methods such as accelerated learning and on-line delivery to meet the requirements of human resources in the market.
• Employ external benchmarking to monitor training programs standards.
• the course material with new knowledge and practical case studies.
• Monitor and improve practices to ensure the quality of course delivery and outcomes across training programs.
• Ensure that effective mechanisms are in place for managing trainee feedback and complaints.
• Improve the recognition of training programs through networks of professional and community relationships.

Key Performance Indicators

• Performance development reviews and Trainee feedback.
• Annual percentage rate in revenue from training.
• Continuous review of training programs.

• Employ market research plan to identify the training needs in manufacturing and service sector.
• Monitor the student feedback to explore the new training programs.
• Attend seminars, events and conference.
• Establish channels with domestic and international training provider.

• The number of delivered national and international training programs.
• The demand of national and international training courses.
• Annual percentage rate in revenue from training.

• Identify the training program which is needed to develop the skills of tutors.
• Provide the tutoring staff with appropriate and adequate training programs.
• Attending and sharing in seminars, events and conferences.
• Sharing tutoring staff in practical case studies and projects in industrial and service sector.
• Train new staff how to design the training course effectively.

• Funding level of tutoring staff in innovates training initiative taken.
• Number of continuing staff at assistant professor level or above with PhD qualifications.
• Number of staff with relevant industry experience.
• Performance development reviews and Trainee feedback.

• Use of appropriate teaching spaces to provide a physical environment that is engaging, collaborative and flexible.
• Use of appropriate technical facilities such to help the tutors and trainees to achieve the training objectives.

• Funding level of training center resources
• Development of new and upgrade leaning spaces and facilities
• Number of appropriate training sitting rooms and facilities

Key Strategies

• Increase partnership with national institute to be used as outsourcing or clients such as NQI, IMC..etc.
• Establish channels for partnership with international training provider such as IRCA, CQI..etc.
• Design the training courses according to international training provide criteria for accreditation.

Key Performance Indicators

• The number of delivered national and international training programs.
• Funding level of partnership.
• Number of organization which is established partnership.
• Annual percentage rate in revenue from training.