Quality Management
Quality management training will help you: understand the fundamentals in achieving maximum customer satisfaction at the lowest overall cost, focus on delivering a quality product or service by improving your processes, or set up a world-class quality management system.
1. ISO 9001:2015 Awareness Training
ISO 9001 is the global benchmark for providing assurance of an organization’s ability to satisfy quality requirements and enhances customer satisfaction in supplier-customer relationships.
ISO 9001 is a management system designed to enhance your company's business procedures, increase the value of your products, improve your customer service, and your company's efficiency.
Course Objectives
By the end of the course students will be able to understand and describe:
- Basic Quality Principles.
- Overview and History of Quality standards.
- High Level Structure.
- Risk Based Thinking.
- Difference between ISO 9001:2008 and ISO 9001:2015.
- Why is the Standard being Revised.
- Who is Responsible for the Revision.
- Transition Timeline from 2008 version to 2015 version
Who Should Attend?
- Management representatives.
- Professionals who face the challenges of helping their organization focus and deploy common goals, strategies.
- Persons involved in defining, planning, or implementing an ISO 9001:2015 quality management systems.
- New and experienced people in quality who want to use the QM framework and proven approaches and tools to be more effective on the job.
2. Management systems Internal Audit
Auditing is critical to compliance. It also ensures that you maximize the benefits that implementing ISO standards can bring.
This intensive course provides an understanding of auditing quality management systems the practical knowledge, tools and actual auditing experience for planning and scheduling an audit program for ISO Management systems.
Participants will learn about auditor conduct and the different roles of an auditor including how to structure and plan an effective audit, and how to evaluate and communicate audit findings.
Provide participants with sufficient training that will permit them to function immediately as members of a quality management systems audit team
Course Objectives
By the end of the course students will be able to understand and describe:
- Responsibilities of an internal auditor and the role of internal audit in the maintenance and improvement of management systems.
- Terms and definitions used in auditing, including objectives, criteria and scope.
- The audit cycle.
- Auditor/lead auditor responsibilities.
- Planning & conducting audits of processes which for there are & are not documented procedures.
- Gathering and evaluating objective evidence.
- Audit reporting and follow-up.
Who Should Attend?
- Management representatives.
- Professionals who face the challenges of helping their organization focus and deploy common goals, strategies.
- Persons involved in defining, planning, or implementing an ISO 9001:2015 quality management systems.
- New and experienced people in quality who want to use the QM framework and proven approaches and tools to be more effective on the job.
Quality Management in Health Care
Performance Measures & Indicators
Statistical Software Using Minitab
Process Design and Performance Improvement
