Thursday, 18th October, 2018

Organizational Excellence

In order to be excellent, organizations can’t focus their efforts in just one area. They have to optimize the use and effectiveness of all of their resources within the overall organization. Every day new opportunities, new processes or new tools & techniques appear, supporting the organization's development:

But how effectively do these different approaches fit together?  Wouldn’t it be great to have one tool to help ensure the components of our Management System are working together to optimize performance?

1. Organizational Excellence Concepts

We can all think of organizations that we would recognize as being excellent. They may well operate in different environments, with different stakeholder constituencies, and come in all shapes and sizes but what they share a common mind-set that is based on a number of attributes and ways of working that separate them from the crowd. The Fundamental Concepts of Excellence outline the foundation for achieving sustainable excellence in any organization. They can be used as the basis to describe the attributes of an excellent organizational culture. They also serve as a common language for top management.

Course Objectives:

  • Introducing to Organizational Excellence.
  • Fundamental Concepts of Excellence.
  • The need for a Model.

Who Should Attend?

This course is addressed to individuals who want to understand the basics of excellence and how it is affects organization.

2. Understanding EFQM Model

Excellent organizations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.  The EFQM Excellence Model allows people to understand the cause and effect relationships between what their organization does and the Results it achieves. This course is a specialized training course for private and public sectors provides participants with a comprehensive explanation about the EFQM model and the RADAR assessment tool.

Course Objectives:

  • Introducing EFQM.
  • What is Excellence - the definition of Excellence and techniques of stakeholder analysis.
  • The Criteria of EFQM model.
  • The RADAR assessment framework.
  • Basics of Assessment.
  • Concrete examples of Excellence at Work in organizations that are award finalists.

Who Should Attend?

This course is addressed to individuals who want to understand the basics of the EFQM Model and its three constituents.  This course can be taken as an introduction for any EFQM training.