Rasha Abdel Aziz Youssef Shalaby
'Modeling Business Processes for the ATM system in Egypt: The Case of HSBC'
As, the user experience is an important prerequisite
for the success of e-banking applications, the main subject of
the research study reported here is the use of Automated Teller
Machine (ATM) in Egypt.
Data was collected using an unstructured interview with a
senior staff member in HSBC Egypt. Data was then analyzed
using process modelling. In this paper, we will develop an
initial process architecture diagram but will not go on to depict
the internal structure of individual processes.
Some ATM problems in Egypt were discovered, which enabled
the researchers to make recommendations to ATM decision
makers in Egypt on ATMs.|