Abstract

Esam F. Alfakharany
IT Service Management Implementation Based on ITIL V3
Traditionally, world-class organizations have set themselves apart from ordinary businesses through effective IT Service management. However, in today’s hyper competitive markets, effective IT Service management is becoming a fundamental requirement for baseline corporate success. It is clear nowadays that the size of any corporate that use computing and IT to handle their day to day business is increasing in a very fast way. These corporate are depending more and more every day on IT services and computing processing, that is why they must consider building and implementing a clear ITSM which can control all the IT services issues. But when we look around us in almost every corporate now we can find them have more than one team of professional guys who try to do their best in solving the day to day discovered problems and building new services and solutions too without any governing body like a formal written policy which define roles and responsibilities of each one.