The familiarize students with the s of all front office department activities including reservation, checking in guests and checkouts of guests as well as rooms and management and housekeeping activities..
Hotel Management
1. Individual and group reservations applicationsrn2. Dealing with guest folios and cash management through computer interfacern3. Check guest in and handle guest complaints regards financial problems
| content serial | Description |
|---|---|
| 1 | Introduction to hotel computer application (Fidelio) |
| 2 | Creating guest profile |
| 3 | Individual reservation |
| 4 | Creating group profile |
| 5 | Group reservation |
| 6 | Continue group reservation |
| 7 | 7th week exam |
| 8 | Check guest in |
| 9 | Handling guest accounts |
| 10 | Check out of guests |
| 11 | Rooms management |
| 12 | 12th week exam |
| 13 | Quick reservation |
| 14 | Walk in reservation and check in |
| 15 | Housekeeping |
| 16 | Final Exam |
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