Human Resources in Hospitality Industry

Description

This course provides a definition for human resources and a tracing of historic changes in human resources. It explores the role and duties of human resources managers and the human resources planning. It analyzes the workplace (job related terminology, job analysis, job descriptions and job specifications). It provides methods for human resources inventories and analysis of the labor market and hospitality marketplace. It introduces selection, hiring, placement, hospitality orientation and training programs, evaluating performance and employee retention and reward systems (compensation and benefits). Then, it tackles the multiculturalism in the hospitality workplace and human resources management challenges of the future.

Program

Hotel Management

Objectives

• Understand the concepts, key terms, systems and frameworks of human resource management Critically evaluate the reality of human resource management practice from various theoretical perspectives and stakeholder interests Synthesize and structure written human resource information appropriately from a range of academic and practitioner sources. Appreciate the key issues involved in the effective management of human resources.