The context in which an organization works today is characterized by accelerated change, globalization of markets and the emergence of knowledge as a principal resource. The impact of quality extends beyond customer satisfaction it can also have a direct impact on the organization’s reputation. Society has become better educated and more demanding, making interested parties increasingly more influential. So In PQI we offer training programs, education and consultation services in the field of quality and many other fields such as environment, energy and business continuity, etc. not only from academic point of view but also from practical experience point of view and these act as good opportunities for postgraduates and organizations to develop their performance and increasing resilience in the market.
Prof. Eng. Samir Youssef Marzouk
Dean of Productivity and Quality Institute in Cairo.