The Technical Support Department at Integrated Simulators Complex is committed to providing an appropriate level of development, maintenance, and professional service operations support to academic and administrative services to resolve raised technical issues and problems. The expert technical support executive staff implements day-to-day cost effective solutions that enhances the complex’s ability to provide a highly effective, efficient and continuity quality of education for marine students on multiple simulated training facilities and a gives the entire users’ activity the means to operate successfully.
Key Functions of Technical Support
- Maintenance and Enhancement.
- Professional Service Operations.
- Technical Issue Resolution.
- Cost-Effective Solutions.
- Support for Education Quality.
- User Support and Instruction.
- Collaboration.
- Continuous Improvement.
- Documentation and Reporting.
- Student-Centric Approach.
Responsibilities of Technical Support
- System Administration:
- Manage and maintain server systems.
- Install and configure operating systems and software applications.
- Perform system backups and disaster recovery planning.
- Network Administration:
- Maintain and troubleshoot network infrastructure, including routers, switches, and firewalls.
- Resolve network connectivity issues and provide technical support for network-related problems.
- Monitor network performance and identify potential security threats.
- Data Management:
- Implement data management strategies.
- Ensure data security and integrity.
- Manage data storage and retrieval systems.
- Manage data backup and recovery procedures.
- Project Management:
- Participate in IT projects.
- Assist in project planning, implementation, and testing.
- Provide technical expertise to project teams.
- Coordinate with stakeholders and manage project resources.
- IT Security:
- Implement and maintain IT security procedures.
- Respond to security incidents and breaches.
- Help Desk Support:
- Respond to user inquiries and provide technical assistance via phone, email, or in person.
- Escalate complex issues to higher-level IT staff as needed.
- Install, configure, and maintain computer systems and networks.
- Provide technical assistance to users regarding hardware, software, and network issues.
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- Asset Management:
- Maintain inventory of IT equipment and software licenses.
- Assist with the procurement and deployment of new IT equipment.
- Coordinate supply chain activities to streamline processes.
- Systems Design and Implementation:
- Analyze organizational needs and design IT solutions to meet specific requirements.
- Implement and configure hardware, software, and networking components.
- Develop and manage server systems.
- Design and configure operating systems and software applications within the infrastructure.
- Conduct system backups and design disaster recovery plans.
- Hardware Support:
- Install, configure, and maintain computer hardware, including desktops, servers, and equipment.
- Troubleshoot and repair hardware issues, such as faulty components or network connectivity problems.
- Perform routine hardware maintenance, including updates, and upgrades.
- Software Support:
- Install, configure, and update operating systems and software applications.
- Troubleshoot and resolve software issues, including application errors, compatibility problems, and virus infections.
- Provide user training and support on software usage.
- Software Development:
- Develop custom software applications or modify existing ones.
- Test and debug software to ensure functionality and quality.
- Ship Modeling
- precisely modifying digital representations of vessels to align with training needs
- ensuring ship models accurately replicate the necessary real maritime details, while operating reliably within the simulation software environment
